What you should know:

• You will receive a text message informing you of the amount due on your loan. You will be able to review your payment options or you will be able to opt out of our text message service by texting “STOP”.

• The link will take you to a portal where you will be asked to verify your account with your account number and date of birth.

• When you verify your account for the first time you will have to setup the following:

  • 4 digit pin: once you have entered your account number and date of birth, it will prompt you to create a 4 digit pin. Store this information in a secure place as you will need this pin number to verify future payments.

  • Preferred method of payment: to make a payment you will have to add your preferred form of payment in the portal. You can do this by selecting ADD NEW DEBIT CARD or ADD NEW BANK ACCOUNT which will prompt a secure website for you to input your information. If done correctly, there will be a message stating ‘Payment Method Success’ and you will be redirected to the payment portal.

• Once your account has been successfully verified, you will be directed to the payment portal where you’ll be able to see all of your loans and will also be able to select your preferred payment method.

Member Benefits:

• $4.99 is the fee for both ACH transactions (taken directly from a checking account) and debit card transactions.

• Encrypted information guarantees your information is secure.

• Convenient ways to pay from other financial institutions include by phone or by visiting the PrimeTrust website and accessing the PrimePay secure link provided. Upon accessing this link, you can also sign up for optional text message prompts.

• Payments accepted - debit cards, checking and savings account information from a different financial institution.

Can I make a payment on my loans through my online and mobile banking account?
You can access the PrimePay portal by clicking the link here. The PrimePay portal can also be accessed on the homepage of the PrimeTrust website. Clicking the link will take you to the payment portal where you will have to verify your account.

What kind of fees will I be charged?

There is a $4.99 fee when making a payment from another financial institution using either your debit card or ACH.  If your loan payment is returned by your other financial institution, we do charge a $25 returned payment fee.

If I opt out of receiving text messages will I still be able to pay my loans online?
Yes, you will have to access the payment portal through our website or online and mobile banking. However, you will not receive any text notifications regarding payment reminders and will not be able to make a payment via text message.

How can I pay my account via text message?
Once you receive a text reminder, you respond “Pay” to the same text. You will be asked to enter your pin to verify your account, once you have completed this process your payment will be complete and you should receive a confirmation text. NOTE: you will have to setup a 4 digit pin and preferred method of payment prior to using text payments.

What you should know:

• You may receive a text message informing you of the amount due on your loan. Upon receiving a text message alert, you will be able to review your payment options, or you will be able to opt out of our text message service by texting “STOP”.

• The link will take you to a portal where you will be asked to verify your account with your account number and date of birth.

• When you verify your account for the first time you will have to setup the following:

  • 4 digit pin: once you have entered your account number and date of birth, it will prompt you to create a 4 digit pin. Store this information in a secure place as you will need this pin number to verify future payments.

  • Preferred method of payment: to make a payment you will have to add your preferred form of payment in the portal. You can do this by selecting ADD NEW DEBIT CARD or ADD NEW BANK ACCOUNT which will prompt a secure website for you to input your information. If done correctly, there will be a message stating ‘Payment Method Success’ and you will be redirected to the payment portal.

• Once your account has been successfully verified, you will be directed to the payment portal where you’ll be able to see all of your loans and will also be able to select your preferred payment method.

Member Benefits:

• $4.99 is the fee for both ACH transactions (taken directly from a checking account) and debit card transactions.

• Encrypted information guarantees your information is secure.

• Convenient ways to pay from other financial institutions include by phone or by visiting the PrimeTrust website and accessing the MessagePay secure link provided. Upon accessing this link, you can also sign up for optional text message prompts.

• Payments accepted - debit cards, checking and savings account information from a different financial institution.

Can I make a payment on my loans through my online and mobile banking account?
You can access the PrimePay portal by clicking the link here. The PrimePay portal can also be accessed on the homepage of the PrimeTrust website. Clicking the link will take you to the payment portal where you will have to verify your account.

What kind of fees will I be charged?

There is a $4.99 fee when making a payment from another financial institution using either your debit card or ACH.  If your loan payment is returned by your other financial institution, we do charge a $25 returned payment fee.

If I opt out of receiving text messages will I still be able to pay my loans online?
Yes, you will have to access the payment portal through our website or online and mobile banking. However, you will not receive any text notifications regarding payment reminders and will not be able to make a payment via text message.

How can I pay my account via text message?
Once you receive a text reminder, you respond “Pay” to the same text. You will be asked to enter your pin to verify your account, once you have completed this process your payment will be complete and you should receive a confirmation text. NOTE: you will have to setup a 4 digit pin and preferred method of payment prior to using text payments.

What you should know:

• You may receive a text message informing you of the amount due on your loan. Upon receiving a text message alert, you will be able to review your payment options, or you will be able to opt out of our text message service by texting “STOP”.

• The link will take you to a portal where you will be asked to verify your account with your account number and date of birth.

• When you verify your account for the first time you will have to setup the following:

  • 4 digit pin: once you have entered your account number and date of birth, it will prompt you to create a 4 digit pin. Store this information in a secure place as you will need this pin number to verify future payments.

  • Preferred method of payment: to make a payment you will have to add your preferred form of payment in the portal. You can do this by selecting ADD NEW DEBIT CARD or ADD NEW BANK ACCOUNT which will prompt a secure website for you to input your information. If done correctly, there will be a message stating ‘Payment Method Success’ and you will be redirected to the payment portal.

• Once your account has been successfully verified, you will be directed to the payment portal where you’ll be able to see all of your loans and will also be able to select your preferred payment method.

Member Benefits:

• $4.99 is the fee for both ACH transactions (taken directly from a checking account) and debit card transactions.

• Encrypted information guarantees your information is secure.

• Convenient ways to pay from other financial institutions include by phone or by visiting the PrimeTrust website and accessing the MessagePay secure link provided. Upon accessing this link, you can also sign up for optional text message prompts.

• Payments accepted - debit cards, checking and savings account information from a different financial institution.

Can I make a payment on my loans through my online and mobile banking account?
You can access the PrimePay portal by clicking the link here. The PrimePay portal can also be accessed on the homepage of the PrimeTrust website. Clicking the link will take you to the payment portal where you will have to verify your account.

What kind of fees will I be charged?

There is a $4.99 fee when making a payment from another financial institution using either your debit card or ACH.  If your loan payment is returned by your other financial institution, we do charge a $25 returned payment fee.

If I opt out of receiving text messages will I still be able to pay my loans online?
Yes, you will have to access the payment portal through our website or online and mobile banking. However, you will not receive any text notifications regarding payment reminders and will not be able to make a payment via text message.

How can I pay my account via text message?
Once you receive a text reminder, you respond “Pay” to the same text. You will be asked to enter your pin to verify your account, once you have completed this process your payment will be complete and you should receive a confirmation text. NOTE: you will have to setup a 4 digit pin and preferred method of payment prior to using text payments.